FrequentlyAskedQuestions

If you can’t find the solution you are looking for,  just drop us an email at support@adinmo.com

Basics

What is in-game advertising?

In-game adverts are built directly into the games themselves, appearing as objects like any other, and not on a separate layer or screen like banner or video ads. AdInMo’s InGamePlay brand advertising platform serves click-free ad placements directly into your game without interrupting game flow.

How do I monetize my mobile game with AdInMo's InGamePlay platform?

AdInMo’s InGamePlay ad placements generate revenue on a CPM basis. For every valid impression that is filled, you will receive a CPM payout.

 

What is CPM?

Cost per thousand (CPM), also called cost per mille, is an industry metric how media buyers buy advertising and is used to set the price of 1,000 ad impressions.

What platforms do you support?

We support iOS and Android.

Will advertisements be age appropriate for my mobile game?

Yes, our platform only delivers advertisements relevant to the age rating of your game. We do not deliver advertisements for products or services which require 18+ to purchase including adult content, guns, tobacco or alcohol.

How often is the SDK updated?

In-game advertising is evolving rapidly so there are regular updates to our SDKs. Use the portal to make sure you receive notifications about the latest updates. All releases are available here. It’s definitely worth regularly updating the SDK as new features and improvements will help with monetization.

 

Getting started

How do I integrate the SDK into my project?

Use the QuickStartGuide which includes a video tutorial to get up and running. More detailed information is available on our documentation site.

What is the next step in the process once I have integrated the AdInMo SDK into my game?

After you’ve successfully integrated the SDK into your project, make sure you’ve set up the game’s app-ads.txt, so you can start monetizing your ad placements. More info on app-ads.txt and the latest file can be found here.

What aspect ratios do you support?

Currently we support 1:1 (min 250 x 250 pixels), 2:1/1:2 ( min 500 x 250 / 250 x 500 pixels ), 3:1 ( 750 x 250 pixels), 16:9 ( min 400 x 225 pixels ) and 2.35:1 ( min 588 x 250 pixels ).

What versions of iOS and Android do you support?

For iOS platforms, we support version 11 or above. On Android, we recommend using version 6 or above.

Can I use my own ads?

If you wish to run your own ad campaigns and become an advertiser, please contact us on support@adinmo.com

Developer Portal

Can I see more than just impression data on the portal?

Yes, the performance dashboards show revenue, impressions and other information for your games.

What is meant by Potential Revenue on the AdInMo portal, performance page?

The ratio of potential vs actual revenue indicates the potential revenue earnings of the impressions generated by your game – in other words how much can be monetized.

When Actual Revenue is close to Potential Revenue, this means your InGamePlay ad placements are meeting AdInMo’s viewability metrics and your integration is optimized.

But where Actual Revenue is significantly lower than Potential Revenue, this means some or all of your InGamePlay ad placements are not meeting AdInMo’s viewability metrics and we recommend using our SDK debugging tools to check your impressions to help you fix any issues and improve potential revenue. You can read more here.

For further revenue optimization, AdInMo’s in-house game design clinic can review your game and make recommendations on how best to place InGamePlay ads for highest monetization without negative impact on game experience.

Why can’t I see any impression data on the portal?

You can use the AdinmoManager Debug tool within your project, to check if your placements are generating valid impressions. Also, make sure you’re using the latest version of the SDK. Keep in mind that data can take up to 24 hours to appear on the portal. If, after this time you still cannot see any impression data, please contact support@adinmo.com

Can I see which ad placement generates the most views and revenue?

The option is not currently available on the portal but is something we’re looking to implement in future.

How do I remove a placement or a game?

To remove a game, go to either the overview page or game list and click the bin icon next to the game you wish to remove. Note this will also remove the placements associated with this game.

To remove a placement, go to the game you wish to remove placements for. On the placement list, click the bin icon next to the placement you wish to remove.

How do I check the current status of the service?

You can check by going to our Status page here. Alternatively, you can find it on the top of the developer portal when logged in.

SDK

Unity

What is the oldest version of Unity that is supported by the SDK?

Currently, the oldest Unity version we support is 2018.4.

No ads appear when I run my game or I receive ‘No Image data’ warning in Unity console.

In Unity, ensure the Game and Placement keys have been copied correctly and your game and placements are set to ‘LIVE’ on the portal.

Make sure you have the AdinmoManager prefab in the root of your scene with your game key.

If the issue persists, please contact support@adinmo.com

Ads are running but I can’t see any impression data for my game.

Check if you have released your game as a development build. There are a couple of options for development build when using the AdInMo SDK with Unity:

– Under the AdinmoManager prefab, ensure the ‘Development Build‘ option is not checked when building for release.

– Unity Editor has its own development build under File > Build Settings. Ensure the ‘Development Build’ option is not checked when building for release.

If this does not resolve your issue please contact support@adinmo.com

I need user consent for GDPR, what can I do?

In order to comply with GDPR, user consent for the data to be collected is required and the consent request must be set by you. You can control if personal data is being collected using three methods via the SDK’s AdinmoManager:


bool GetDataUseConsent()

bool IsDataUseConsentSet()

void SetDataUseConsent(bool consent)

I’m having issues with Unity/Unity Hub.

If you are having issues with Unity and their services contact Unity support.

Unreal Engine (Early access)

What is the oldest version of Unreal Engine that is supported by the SDK?

The oldest Unreal Engine version is 4.26.2.

No ads appear when I run my game or I receive ‘No Image data’ warning in Unreal Engine console.

In Unreal Editor, ensure the Game and Placement keys have been copied correctly and your game is set to ‘live’ on the portal.

Make sure you have the Adinmo Manager in the root of your scene with your game key.

If the issue persists, please contact support@adinmo.com

Ads are running but I don’t see any data on the portal.

Make sure to select Shipping from your Build configuration. If Development is selected, no impressions will be counted and no revenue will be generated.

Why are my placements not generating any valid impressions?

First step is to ensure you are using the latest version of the AdInMo SDK. You can download the latest versions here.

Next, use the debugging tools available to help identify the issue. A common issue is that placements sizes are too small to generate valid impressions. Please read our section on debugging tools and what information it can provide.

If the issue is not resolved or if you have any questions on the issue please contact support@adinmo.com

I’m having issues with Unreal Engine

If you are having issues with Unreal Engine please contact Unreal support.

Payments

What are your payment terms?

Please see our Terms & Conditions.

How do I get paid?

Payments are monthly as long as your balance is over $100 for PayPal and $1000 for other payment methods. If the balance due to you is less than US $100, we’ll hold payment until the amount due reaches the threshold. Payment will be made on the first business day of the month, by 5pm UTC. Depending on payment method, , it may take up to 3 business days for the payment to reach your account.

What payment methods do you accept?

You can set up payments via PayPal in the developer portal. If you wish to be paid via bank transfer this may affect the payment threshold. Please contact support@adinmo.com to request other payment methods and provide necessary details.

How long it takes for the money to reach my account?

PayPal to PayPal transfers are instantaneous.